Faqs

Your Frequently Asked Questions

A quantity such as 10 mg or 1000 mg indicates the labelled amount of material in the vial. It does not indicate a prepared solution concentration. For Bacteriostatic Water, 10 ml refers to the labelled liquid volume.

No. NAD+ stands for nicotinamide adenine dinucleotide and is a coenzyme, not a peptide. It is listed separately from peptide research compounds in our product collection.

A product description outlines general product information. A Certificate of Analysis, or COA, reports analytical findings for the sample or batch identified in that document. Always check the document’s product and batch identifiers.

Compare the product name and any batch or lot number on your vial with the identifiers shown on the certificate. If the information is missing or does not match, contact us for clarification before relying on the document.

Contact our team with the product name and the specific information required. If you already have the product, include its batch or lot number where available. Do not assume specifications that are not stated in the product documentation.

Follow the product-specific instructions supplied with the material and your laboratory’s established procedures. Requirements can differ between products and formulations, so do not apply one storage condition to the entire collection.

Compatibility should not be assumed. Check the formulation, preservative content, and requirements of your validated research protocol before selecting a laboratory diluent.

Enter your delivery address at checkout to review the shipping options and charges offered for that destination. If no shipping option appears, contact us before placing your order.

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Contact us as soon as possible with your order number and requested change. Whether a change or cancellation is possible depends on the order’s processing status and the applicable order policy.

Keep the item and its packaging, take clear photographs, and contact us with your order number and a description of the issue. Please review our Refund and Returns Policy before sending any item back.