Privacy Policy

Last updated: October 28, 2026

Swiss Pure respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, purchase products, create an account, subscribe to updates, or contact us.

For privacy questions or requests, email support@swisspure.com.

1. Information We Collect

The information we collect depends on how you use our website.

Information You Provide

When you place an order, create an account, complete a contact form, or subscribe to our newsletter, we may collect:

  • Your name and email address.

  • Billing and delivery addresses.

  • Your telephone number, where provided.

  • Account login information and preferences.

  • Order details and transaction references.

  • Messages and attachments you send to us.

  • Newsletter preferences and subscription records.

Please do not send medical records, full payment card details, or other sensitive personal information through our contact form or ordinary email.

Information Collected Automatically

Our website and supporting services may collect technical information, including:

  • IP address.

  • Browser and device information.

  • Pages visited and website interactions.

  • Shopping cart and session information.

  • Error reports and security logs.

Cookies and similar technologies may be used to provide website functionality and remember your preferences.

2. How We Use Your Information

We use personal information to:

  • Process orders and arrange delivery.

  • Facilitate payments and maintain transaction records.

  • Provide account access and order updates.

  • Answer enquiries and resolve customer service issues.

  • Send marketing updates when you have subscribed.

  • Maintain, troubleshoot, and secure our website.

  • Detect and investigate suspected fraud or misuse.

  • Meet applicable legal, accounting, and recordkeeping obligations.

  • Establish, exercise, or defend legal claims.

Where information is necessary to fulfil an order or respond to an enquiry, we may be unable to provide that service without it.

3. Legal Bases for Processing

Where applicable data protection law requires a lawful basis, we process information on the following grounds:

  • Contract: To process your purchase, fulfil your order, or take steps you request before entering into a transaction.

  • Legal obligation: To meet applicable accounting, tax, recordkeeping, and other legal requirements.

  • Legitimate interests: To operate our business, respond to enquiries, secure our website, prevent fraud, and manage disputes, where those interests are not overridden by your rights.

  • Consent: For marketing subscriptions and non-essential cookies or tracking where consent is required.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

4. Payment Processing

Payment information is handled according to the payment method selected at checkout.

Payment providers may process billing information, transaction details, and other information necessary to authorise payments, prevent fraud, and meet their legal obligations. Their handling of information is also subject to their own privacy notices.

Swiss Pure may receive payment status, transaction references, and information needed to manage your order.

Do not send full card numbers or payment security codes to us by email or through our contact form.

5. Cookies and Website Preferences

Our website uses cookies and similar technologies to support functions such as:

  • Remembering items in your shopping cart.

  • Maintaining login and customer sessions.

  • Saving website preferences.

  • Supporting website security.

Where non-essential analytics or marketing technologies are used, consent will be requested before they operate when required by applicable law.

You can manage cookies through your browser settings and any cookie preference controls provided on our website. Blocking certain cookies may affect account, cart, or checkout functionality.

6. Marketing Communications

If you subscribe to our newsletter, we use your email address to send product updates, website news, and promotional communications.

You can unsubscribe using the link in our marketing emails or by contacting support@swisspure.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages, such as order confirmations, delivery updates, or responses to your enquiries.

7. Sharing Personal Information

We may share relevant information with service providers that help us operate our website and fulfil orders, including:

  • Website hosting, maintenance, and security providers.

  • Payment processors.

  • Shipping and fulfilment providers.

  • Email delivery and customer support providers.

  • Accounting, legal, and other professional advisers.

Information is shared as necessary for the relevant service or purpose.

We may also disclose information to comply with applicable law, respond to valid legal requests, prevent fraud, or protect legal rights.

If Swiss Pure undergoes a business sale, merger, or reorganisation, relevant information may be transferred as part of that transaction, subject to applicable law.

8. International Processing

Depending on the services involved in operating our website and fulfilling orders, your information may be processed outside your country of residence.

Where applicable law requires safeguards for international transfers, we use an appropriate legal mechanism for the relevant transfer.

You may contact us to request further information about international processing and applicable safeguards.

9. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, taking account of:

  • Whether an order, enquiry, or account remains active.

  • Applicable tax, accounting, and recordkeeping requirements.

  • The need to resolve complaints, disputes, or payment issues.

  • Website security and fraud-prevention needs.

  • Applicable legal limitation periods.

Marketing information is retained while your subscription remains active. After an unsubscribe request, limited information may be retained to ensure your preference is respected.

When information is no longer required, it is deleted or anonymised, subject to applicable legal obligations and backup retention processes.

10. Information Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure.

No website, storage system, or internet transmission can be guaranteed completely secure. You should keep your account credentials confidential and notify us if you suspect unauthorised access.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access personal information held about you.

  • Correct inaccurate or incomplete information.

  • Request deletion in certain circumstances.

  • Request restrictions on certain processing.

  • Object to processing based on legitimate interests.

  • Receive eligible information in a portable format.

  • Withdraw consent where processing depends on consent.

  • Object to direct marketing.

  • Request information about, or challenge, qualifying automated decisions where applicable.

  • Lodge a complaint with a competent data protection authority.

These rights may be subject to conditions and exceptions. For example, some transaction records may need to be retained to meet legal obligations.

To make a request, email support@swisspure.com. We may ask for information reasonably necessary to verify your identity and will respond within the period required by applicable law.

12. Age Restrictions

Swiss Pure’s website and products are intended for users aged 21 or older.

We do not knowingly seek personal information from individuals under 21. If you believe someone under that age has provided information to us, contact support@swisspure.com so we can review the matter and take appropriate action.

13. External Links

Our website may contain links to external websites or social media platforms. Their privacy practices are governed by their own policies.

Please review the privacy notice of any external service before providing personal information.

14. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, information practices, or applicable requirements.

The latest version will be published on this page with an updated date. Where required, we will provide additional notice or request consent for relevant changes.

15. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Swiss Pure
Email: support@swisspure.com