Terms & Conditions
Last updated: October 28, 2026
These Terms & Conditions govern your use of the Swiss Pure website and purchases made through our online store. Please read them before placing an order.
In these terms, “Swiss Pure,” “we,” “us,” and “our” refer to the business operating this website. “You” refers to a visitor or customer.
For questions, contact support@swisspure.com.
1. Eligibility
You must be at least 21 years old to purchase from Swiss Pure.
By placing an order, you confirm that you meet this age requirement, can enter into a binding agreement, and are purchasing for a lawful laboratory research purpose.
If you purchase on behalf of an organisation, you confirm that you have authority to act for that organisation.
2. Research Use Only
All products offered by Swiss Pure are intended exclusively for laboratory research.
Products are not offered for human or veterinary use, personal consumption, medical treatment, diagnosis, or therapeutic applications.
You are responsible for ensuring that your purchase, possession, handling, and intended research use comply with applicable requirements.
3. Product Information
Product pages describe the material offered, its labelled quantity, and available specifications.
Unless expressly stated otherwise:
- Quantities shown in milligrams refer to the total labelled material per vial.
- Quantities shown in millilitres refer to the labelled liquid volume.
- A labelled quantity does not indicate the concentration of a prepared solution.
Product images illustrate the product and packaging. Minor visual differences may occur, but they do not override the product description or any rights relating to an incorrect or misdescribed item.
We may update listings or correct errors. If a material error affects an order you have already placed, we will contact you before proceeding.
4. Technical Documentation
Where available, technical documents and Certificates of Analysis relate to the product, sample, or batch identified in those documents.
Do not assume that one certificate applies to every batch. Check the relevant identifiers and contact us if clarification is needed.
Product information does not establish suitability for every research protocol. Researchers must assess the material against their specific experimental requirements.
Nothing in these terms excludes responsibility for inaccurate product descriptions where that responsibility cannot lawfully be excluded.
5. No Medical or Administration Advice
Information on this website is provided for general product identification and laboratory research enquiries.
Swiss Pure does not provide medical advice, dosing instructions, administration guidance, or recommendations for personal use.
Website content must not be interpreted as a recommendation to use any product in humans or animals.
6. Accounts and Customer Information
You agree to provide accurate and current contact, billing, and delivery information.
If you create an account, you are responsible for keeping your login details confidential and notifying us of suspected unauthorised access.
Please review order details carefully before submitting an order. Incorrect information may delay processing or delivery.
7. Orders and Acceptance
Submitting an order is an offer to purchase the selected products.
An automated order acknowledgement confirms receipt of your order; it does not necessarily confirm acceptance. We accept your order when we send a dispatch confirmation or otherwise expressly confirm acceptance.
Before acceptance, we may decline an order because of unavailable stock, payment failure, a material listing error, delivery restrictions, suspected fraud, or concerns about eligibility or intended use.
If we cannot accept an order for which payment has been collected, we will arrange an appropriate refund.
8. Prices and Payments
Prices are displayed in the currency shown on the website.
Applicable shipping charges and taxes are shown during checkout. Review the final order total before completing payment.
Available payment methods are displayed at checkout. Orders may be subject to payment authorisation and security checks.
If a pricing error affects your order, we will explain the error and offer any available correction or cancellation options before proceeding.
9. Availability
Products are subject to availability. A listing does not guarantee that an item will remain available until checkout or order acceptance.
If an availability issue affects your purchase, we will contact you about the available options, which may include a revised fulfilment arrangement or cancellation and refund.
We will not substitute a different product without your agreement.
10. Shipping and Delivery
Delivery options and charges depend on the destination and are displayed at checkout where available.
Any delivery estimates provided are estimates unless a specific delivery commitment is expressly agreed.
Please provide a complete and accurate delivery address. Contact us promptly if you notice an error.
For international orders, import requirements and charges may apply. Any responsibility for those charges will depend on the terms shown at checkout and applicable law.
If your parcel is delayed, damaged, or missing, contact us with your order number so we can investigate. Nothing in these terms removes any delivery responsibility that applicable law places on us.
11. Changes and Cancellations
If you need to change or cancel an order, contact support@swisspure.com as soon as possible.
Our ability to make changes depends on the order’s processing status. Once an order has been dispatched, cancellation or address changes may no longer be possible.
This does not limit any cancellation rights that apply by law.
12. Returns, Refunds, and Order Issues
Our Refund and Returns Policy explains how to report damaged, incorrect, or otherwise problematic orders and request a return or refund.
Contact us before returning an item so we can provide the appropriate instructions.
Nothing in our policies limits rights or remedies that cannot lawfully be excluded.
13. Laboratory Handling
You are responsible for arranging appropriate laboratory facilities, personnel, and procedures for the materials you purchase.
Follow the product-specific documentation and your laboratory’s validated procedures. Do not assume that the same storage, preparation, or compatibility requirements apply to every product.
Contact us if necessary information is unavailable rather than relying on assumptions about the material.
14. Acceptable Website Use
You must not:
- Use the website for unlawful or fraudulent purposes.
- Submit false order or account information.
- Attempt to gain unauthorised access to accounts or systems.
- Introduce malicious software or interfere with website operation.
- Collect other users’ personal information without authorisation.
- Misrepresent Swiss Pure’s products or promote them for prohibited uses.
We may restrict access where reasonably necessary to investigate misuse or protect the website and its users.
15. Intellectual Property
Swiss Pure branding, original website content, and other materials are owned by Swiss Pure or used with permission.
You may browse and use website information for legitimate purchasing and research evaluation purposes. Commercial copying, redistribution, or use of our branding requires permission unless otherwise permitted by law.
Third-party names and materials remain the property of their respective owners.
16. Third-Party Services
Our website may link to external websites or use third-party services for functions such as payments and delivery.
Those services may have their own terms and privacy notices. Review them where relevant.
The involvement of a third-party provider does not remove any obligations Swiss Pure has to you under applicable law.
17. Responsibility and Liability
Each party remains responsible for its obligations under applicable law.
To the extent permitted by law, Swiss Pure is not responsible for losses caused by misuse, use contrary to the stated research-only purpose, or failure to follow applicable handling requirements.
Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or restricted.
Any other limitation applies only to the extent permitted by applicable law.
18. Privacy
Our Privacy Policy explains how personal information is handled when you use the website, contact us, or place an order.
Please review it alongside these terms.
19. Changes to These Terms
We may update these terms for future website use and purchases. The latest version will appear on this page with an updated date.
An accepted order will remain subject to the terms applicable when that order was placed, unless a change is required by law or agreed with you.
20. Applicable Law and Disputes
Applicable law determines the rights and obligations relating to website use and purchases.
Nothing in these terms removes mandatory protections or limits your ability to bring a claim before a court or authority where applicable law gives you that right.
If you have a complaint, contact us first so we can review the issue and attempt to resolve it.
21. Contact Us
For questions about these terms or an existing order, contact:
Swiss Pure
Email: support@swisspure.com
For order enquiries, include your order number and a brief explanation of the issue.
